Home / Services / Zendesk to HubSpot
Move your support team from Zendesk into HubSpot, or connect the two so sales and support see the same customer. Either way, your history comes with you and your team keeps answering customers.
Sounds familiar?
We connect the two, or bring support into HubSpot, so every team works from the same record.
We plan the move to HubSpot's Service Hub and migrate your tickets, contacts and organisations.
We map every field, run a test migration and check it with you before anything switches over.
We rebuild them in HubSpot as workflows, snippets and SLA rules, so day-to-day support feels familiar.
Two ways to bring Zendesk and HubSpot together
One-off project
Migrate to HubSpot
Your support team moves into HubSpot’s help desk, with its history, and Zendesk is switched off.
Organisations, users and agents mapped to HubSpot
Tickets with comments, internal notes and attachments
Archived tickets exported, not left behind
Triggers, macros and SLAs rebuilt in HubSpot
Help centre articles moved to HubSpot’s knowledge base
Best if you want one platform and one bill.
Ongoing connection
Sync Zendesk and HubSpot
Support stays in Zendesk. HubSpot shows each customer’s tickets, so sales and account managers see the full picture.
HubSpot’s native Data Sync: contacts and companies kept in step both ways
Zendesk ticket activity on the HubSpot contact timeline
Field mapping and clear rules for which system wins
Zapier or a custom sync where the native apps fall short
Reports in HubSpot that include support data
Best if your support team is happy in Zendesk.
What's included
Every project starts with a look at your Zendesk account. The rest depends on the route you choose, and we agree it with you up front.
Always included
Zendesk review
What's in your account, what's worth keeping and what can be left behind.
Data map
Every Zendesk field matched to a HubSpot property, agreed with you before we start.
Duplicate check
Contacts matched on email and cleaned, so you don't end up with two of everyone.
Testing with your team
A test run on real records, checked by you before anything goes live.
Added when you need it
Scoped and priced as part of your proposal
Service Hub setup
Ticket pipelines, inboxes, help desk views and SLAs, if support is moving to HubSpot.
Workflow rebuild
Your Zendesk triggers and automations recreated as HubSpot workflows.
Knowledge base move
Help centre articles moved to HubSpot, with redirects from the old URLs.
Custom sync
Ticket sync or custom fields the native apps don't cover, built with Zapier or the API.
Support reporting
Dashboards for response times, ticket volumes and customer satisfaction.
Team training
A live session for your agents on the new setup, recorded for new starters.
Priced per project
Every Zendesk account is different, so we confirm a fixed price once we've seen yours.
Zendesk to HubSpot migration
from £550
Organisations, users and tickets with their comments and notes, moved into HubSpot and checked with you.
Native Zendesk sync
from £550
HubSpot's Data Sync and the Zendesk app set up, with field mapping and sync rules.
Custom sync
from £1,500
Two-way ticket sync or custom data the native apps can't handle, built with Zapier or the API.
Workflow automation
from £250
A Zendesk trigger or automation rebuilt as a HubSpot workflow.
Moving support into HubSpot also needs Service Hub set up, which we scope in the same proposal. Team training sessions from £350. All prices exclude VAT. HubSpot and Zendesk licences are billed by them.
Will Andrew
Founder
Claudia Cadete
Senior HubSpot Architect
Senior-led, start to finish
No hand-offs. HubSpot admins since 2017, with 20 years of combined HubSpot experience between us.
Fixed, published prices
You know the cost before we start. Every project is quoted as a fixed price after a 30-minute call.
Your data, handled properly
Registered with the ICO, everyone on our team has signed an NDA, and client logins are kept in 1Password.
ICO registration ZB789502
Proven and certified
From Zendesk to HubSpot in four steps
Review your Zendesk
We look at your data, workflows and history, and help you choose between migrating and syncing.
Fixed-price plan
A written plan with the data map, dates and a fixed price.
Build and test
We set up HubSpot, run a test migration or sync, and check the results with you.
Switch over and train
We move the rest across, pick up anything new since the test, and train your team.
Sivvy Mikitsey
GTM Lead, Octopus Energy
“Seamless HubSpot migration with no data loss. They built our funnel, automations, and integrations from scratch and still support us when needed.”
Fani Petrova
Integration Specialist, User Guest
“Will stepped in during our onboarding, quickly understood our needs, and got things on track. He became a go-to for our CS team and helped us hit key priorities fast.”
Adam Horne
Head of eCommerce, Frive
Free HubSpot audit
Is your HubSpot ready for AI?
In 30 minutes we review your data, pipelines and workflows, then give you a health score and prioritised fixes. You keep the findings either way.
Should we migrate to HubSpot or keep Zendesk and sync it?
Can we keep our full ticket history?
What happens to archived tickets?
Do we need HubSpot Service Hub?
Will our support team have downtime?
Do you know Zendesk as well as HubSpot?
How long does a migration take?
